What our Customers say...


SERVPRO is working on my house after some storm damage and the service has been great. Robert (my project manager) is responsive and able to answer all of my questions. Everything is moving along quickly and I can't wait to see the finished product.

We’re all wrapped up with my home repairs and it went well. Robert consistently went above and beyond to address any concerns I had. Jamie and Jasmine did a great job with the clean up. Greg rebuilt some access doors back better and cleaner than they were done the first time. Great experience all around.

Absolutely incredible service and workmanship

SERVPRO was awesome. Everyone did a great job. Robert was a great coordinator. Vince’s crews did a great job with repair. jamie and Ashley cleaned up the mess beautifully. Hopefully we never need them again but if I do I’ll call SERVPRO first.

Kris O'Hara the project manager was on top of everything. He did a great job keeping me informed and up to date. Brody and Adam saved my grandmother's heirloom hand carved box with information from the family in Ireland and a letter from her sister who passed away when she was 16. Jamie and Ashley did a great job cleaning up the drywall dust. The company owner even came on a Saturday, the day of the flood. Thank you for knowing what to do during times when someone in a trauma just can't keep it together!

Jamie came to our facility to deep clean and sanitize 3 of our rooms that were in inhabitable conditions. She took her time cleaning and sanitizing each room. The rooms are immaculate… And the area smells amazing.! Jamie did an awesome job.!

"SERVPRO of Bullitt & North Bullitt Counties does a great job! Mary Beth and Lisa were terrific. We were very pleased with the work they did on our basement."

"SERVPRO is a great company with a great reputation. I’ve been referring clients to SERVPRO for years and always had good feedback. They are my first choice for a restoration company."

"SERVPRO of Bullitt & North Nelson Counties helped us through so much when we had our fire. Now we are having septic/sewer issues and they were the first people I called. They helped a tragedy become an easier process."

"I was impressed with SERVPRO of Bullitt & North Nelson Counties staff and work. They were courteous and attentive to all of my concerns."

"The staff at SERVPRO of Bullitt & North Nelson Counties was great to work with. They kept me informed throughout the process and I was highly satisfied with their work."

"SERVPRO of Bullitt & North Nelson Counties received all 10's from me. I would definitely refer them to my friends & family."

“Seeing the progress of the work that was getting done every day was super impressive. The crew was very clean and organized, they didn’t leave a mess behind. I am very satisfied with their work. I love the floors. Drew was also very nice, professional, and easy to work with.”

"I was so impressed with the long hours the crew at SERVPRO put in to restore my property. They arrived immediately to board up windows and doors to help protect my home."

"I was very satisfied with work SERVPRO of Bullitt and N. Nelson Counties did in my home and would absolutely recommend them to family and friends."

"SERVPRO of Bullitt and N. Nelson Counties thoroughly explained the restoration process and did an excellent job keeping me informed."

"The staff at SERVPRO of Bullitt and N. Nelson Counties received all 10's from me. Drew was great to work with."

"The dedication and long hours SERVPRO of Bullitt and N. Nelson Counties put in to restore the office quickly was greatly appreciated."

"The cleaning and restoration that SERVPRO of Bullitt and N. Nelson Counties performed was very impressive. The cleanliness of the crew was awesome and noticed."

"SERVPRO of Bullitt and N. Nelson Counties received all 10's from me. The staff was respectful and extremely helpful. I really appreciated the way they walked me through the whole process."

"The staff at SERVPRO of Bullitt and N. Nelson Counties were thoughtful and courteous throughout the whole process. We had lost so much and they really made us feel like they cared."

"The guys that came out were very friendly and nice. I really enjoyed working with your company you all were great. Making the appointment was easy and the communication was awesome."

"SERVPRO really worked with me and my budget. They removed all the mold from my living room floor at a very reasonable price."

"I was impressed with SERVPRO's through cleaning and professionalism. I would gladly recommend this franchise to my family and friends."

"I was so impressed that SERVPRO took their time to get Freezer and Refrigerator inventory from my elderly parents, that lost all of their items in the fire. This made me feel like they really cared about their loss." 

I was surprised by the amount of damage. SERVPRO walked me through every step of the way, and they have a rating of all 10's from me.

"Just a note to say THANK YOU! Your crew helped save my sanity. Professional, courteous, and perfect! Special Thank You to Mary Beth!"

Phil and Mary Beth were very thorough cleaning everything.

We had some contractors repair some concrete and put in new flooring in our bank.  They did not put up a barrier, so fine dust settled everywhere in our office. It was on the furniture, in our keyboards and computers, in the duct system -- it was a mess! We called SERVPRO of Bullitt & N. Nelson Counties to clean up. They were prompt and provided great service!

I'm from Michigan and we use SERVPRO there for our water emergencies. I was in charge of the new construction to the EBY building in Shepherdsville. When there's new construction going on, there's almost always a water disaster from someone hitting a water line.

In this case a water pipe broke in the bathroom. We were looking frantically for it to turn it off. SERVPRO came quickly and found the water shut off valve above the toilet. Who would've guessed? We were happy with how fast SERVPRO responded and cleaned up the water.

Ross is sweet. He communicated the whole process for the clean up of my contents from Hurricane Harvey and always answered my questions.

Our Houston fertility clinic flooded from Hurricane Harvey. SERVPRO understood our urgency to get the business back in operational mode. They worked hard so we could get back to work for our patients.

D. Condor gave SERVPRO of Bullitt Counties a perfect 10 across the board in Customer Satisfaction! Thank you, Mrs. Condor!

When my basement flooded, I freaked out and didn't know what to do! I called the office of SERVPRO of Bullitt & N. Nelson Counties, and Phil Bennett called me back right away and arrived shortly after my call. I was so grateful that Phil and his crew showed up fast and began the water clean up right away!

M. Burr gaves SERVPRO of Bullitt & N. Nelson Counties a perfect 10 on her customer satisfaction form!

I used SERVPRO of Bullitt & N. Nelson Counties earlier in the year when my refrigerator line broke and caused damaged to my floors. It was a mess! They were very quick to arrive. I called them back this fall to have them do duct cleaning. This is a great company. Professional and their staff are hard workers.

"This team was very professional and thorough. Phil walked me through the process and the communication was great."

"Ross, Phillip, TJ, Ryan, and Becca and all the SERVPRO Crew. You are awesome. I cannot say enough how hardworking, friendly and amazing this group has been. In a chaotic, stressful time they made my life a little easier here in Houston, Texas. The drove all night from Kentucky, and after barely getting a decent amount of sleep they arrived at my house and went to work, moving furniture, then got to work cutting out the walls, pulling sheetrock, removing doors and doorframes. ...I don't think they even had a chance to eat lunch that first day of remediation work. An extra thanks to Becca for talking to me while she worked. Speaking with her made a stressful time less disastrous. She was the calm in a storm of chaos and destruction.

I would never wish this type of flooding disaster on anyone, nonetheless I highly recommend this SERVPRO Team if you do need remediation and damage restoration services. I'd give them 10 stars.
(Sorry I was not home when you finished so I could say goodbye and thank you each in person. Take care of yourselves.)"

"Repairs went great as SERVPRO of Bullitt & North Nelson Counties were responsive and completed work in a timely matter. The workers and managers were very respectful and diligent in completing the work. I would definitely recommend them to anyone looking to get interior home remodeling and remediation work completed." Zak Pitts

"SERVPRO of Bullitt & N. Nelson Counties service was A1! Prompt and professional." D. Carrico

"Ross, Phil, Mary Beth, Dave, Sam and all the SERVPRO crew . . . You are fabulous. When someone's home is destroyed, big or small, it is disastrous to the home owner. You guys made a terrible situation more bearable. Ross took charge, made all the arrangements and even fought a few battles for us. Phil, Dave and Sam with their crews turned the mess back into my home..."

"Jonathan and Harry were very thorough. Everyone that worked on the house were tremendous!"

"I was shocked at how fast the work was done. We never lost productivity and SERVPRO of Bullitt & N. Nelson Counties always delivered on their promises."  -- Pam B., Office Manager,  Gribbins Insulation

"I google searched 'fire restoration' and your franchise popped up. I am so impressed with the time I got off the phone with you and how fast you showed up and got started!. We had our loss at the end of February and Ross said we'd be moved back in by Derby time and sure enough, we were moving our stuff back in our offices Derby week!" --Kyle Forrester, Area Manager

SERVPRO of Bullitt & Nelson Counties arrived promptly and delivered on their promises. The techs were quick, efficient and courteous. Our church was vandalized in the middle of the week and SERVPRO of Bullitt & N. Nelson Counties thoroughly cleaned up the building without interruption to the Sunday services.

"They did a SPLENDID job! I told my neighbors and friends how good of a job those guys did. I've never had anything like that happen and they got my carpet dry and got everything back to how it was", Mrs. E. White

"Very satisfied with SERVPRO of Bullitt & N. Nelson Counties. Well informed and knowledgeable staff. They were very conscientious of my issues and the situation and handled it with professionalism. A special thanks to Jonathan, he was super!"